Membership Policies

HOW IT WORKS

• Open Selection Window
  • Selections open on the 1st of the month before your quarterly wine club order (e.g. January selections for your February club shipment; see calendar below)
  • Winemaker’s Selections are automatically applied to your club account each quarter and processed unless edited before the Open Selection window closes
  • Carts must always be at your minimum commitment level (e.g. Silver members must always have at least 4 bottles in cart) so you must add the wines you want before removing the ones you don’t want
  • If you want to skip a shipment you must select that option online within the selection window, otherwise your shipment will process on the automated processing date
• Processing
  • Once your club order is processed, your credit card is charged and we will begin preparing your order
  • You may choose to process your order early, or it will be processed during the wine club month. If you process your order early, we will ship it early as well so you get your wines sooner
  • After processing, no changes can be made to that quarter’s wine club order without incurring a fee (see Fees section below)
• Getting Your Wines
  • You may choose pickup or shipping for your preferred delivery method
  • If you select pickup, you can come by the tasting room any time during the wine club month to pick up your order (see calendar linked below)
  • If you select shipping, your wines will be shipped to you via UPS (discounted shipping fees apply). You will receive an email with a UPS tracking number as your order leaves our facility so you know exactly when to expect your wines

THINGS TO NOTE

• Purchases not made through the Talon Wine Club section of our website will not count toward your wine club order for that quarter. However, you will still receive your club member discount on all purchases, even outside of your wine club order
• Because your shipment contains alcohol, UPS will not deliver your club order unless there is an adult present at the time of delivery to sign for the package. UPS will attempt delivery 3 times before returning the package to us
• We cannot ship to P.O. boxes, but we CAN ship to your nearest UPS store. UPS stores will only hold your package for a certain amount of time, so please check with your local store beforehand
• Upon receiving your tracking information, it is your responsibility to monitor and ensure the signed delivery of your package. If, after 30 days from the shipping confirmation, you have not received your order, please contact us for assistance. Your timely communication is essential in resolving any issues.

FEES

• Reprocessing fee: $10 | If you request to make changes to your wine club selections after selections close and your payment method has been processed, you will incur a reprocessing fee of $10
• Reshipping fee: full cost of shipping | If your wine club order is shipped to you and you are not there to sign for your package after 3 delivery attempts, UPS will send your order back to us. If you choose to have the wine reshipped to you, we will charge you the full amount that it will cost to reship it (applies to shipped orders ONLY)
• Restocking fee: $35 | If your wine gets returned to us after 3 failed delivery attempts and you decide that you no longer want the wine, you will receive a full refund minus a $35 restocking fee (applies to shipped orders ONLY)

TIPS TO AVOID RESTOCKING OR RESHIPPING FEES

• UPS will not deliver wine without an adult (21+) signature and will not leave it unattended at your doorstep. You or someone 21+ MUST be home at the time of delivery
• If you are having your club order shipped to your home and you may not be home at the time of delivery, you can reschedule your delivery time with UPS once you have your tracking number to ensure it arrives at a time when you will be at home to sign for it. This may be an additional cost through UPS. This is easy to do on the UPS website
• You can always change your shipping address to your workplace, a friend’s house, or your local UPS store to ensure the package does not get returned to us
• Verify all information on your account is correct (e.g. delivery method, address, payment information)